FAQ

FAQ



FEATURES


Do you support password-protected client galleries?

Yes, you can create dozens of private galleries. They function just like your normal photo galleries, except you can assign each a user name and password. You can even assign multiple galleries to the same user name and password to easily share multiple galleries with the same client.


Can I upload files for my clients to download?

Yes. You have full access to your FTP directory, so if you need to deliver files to clients, you'll be able to upload them to your domain. We can help you set up the best workflow for you and your clients.


Can I have a blog on my site?

You can take advantage of our embed option to have a blog or other external pages appear seamlessly in your Neon Sky site. We can also help you point a subdomain to your blog, so that you can utilize http://blog.yourdomain.com/


Do you support Google Analytics and/or a custom tracking system?

We do support Google Analytics. We also have our own built-in analytics tools that can be used in addition to GA.


Can I have music on my site?

Yes! We have a jukebox that will allow you to create a playlist of .mp3 files, and they'll randomly play throughout your site in the background. The user can also mute or adjust the volume at any time.


Do I get an email address at my domain name?

Yes! We offer email accounts with 24/7 support, hosted at your domain name so that you can send and receive from an address like your_name@your_domain.com.



DESIGNS


How many designs do you have?

We currently have five main navigation styles, with many modular options to create the exact combination that meets your needs. We also support custom graphics and branding to create a truly unique feel for your site design.


Can you work with my designer to customize my site?

We highly encourage working with a designer on your site if design isn't your specialty. The tools we provide are very open-ended for adding custom graphics, patterns and backgrounds, which can make your site really stand out above the competition.


Do you do custom design work?

Yes, we are a full service web design studio. Contact us with your project details and we can provide you with an estimate.



PAYMENT


Do you offer any discounts for advanced payments?

Yes. The monthly cost is $45, but you can pay for one or two years in advance to lower that cost:One year: $480 (12% off)Two years: $840 (22% off)


Can I "buy" a site?

No. Many companies do sell website templates that are installed on web hosting accounts; We do not. Our goal is to provide an exceptional service for a flexible site that grows with you over time. As we add new features, you can take advantage of them without having to "buy" a new site.



TECHNICAL


How long does it take to get my site live?

Our site tools are designed to get you up-and-running as quickly as possible. If you have your site content ready, you can typically be live within 24-48 hours. The only real wait is for pointing your domain to your new site (that's where the 24-48 hours comes into play).


I'm not a photographer and I don't have Photoshop, but I'd like to get a site up and running. Do you have anyone who can help me with that?

We do offer a service for processing your images if you don't have those tools available on your end. If this sounds like something you need, contact us with details on the type and quantity of your content, and we can provide a quote.




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